Hello Telstra what are we paying you for, no internet to my mobile phone, something about a DNS whatever, not paying for your mess, fix whatever is wrong with your network. Melbourne VIC 3001. Videos. - navigates to external site on same page, Telecommunications Industry Ombudsman (TIO). hat 2.802 Mitglieder. Further information on how we handle complaints can be found in our complaints handling process document. I am unable to use the app. Got a question? If you’re unable to use the app, you can lodge your complaint in one of the following ways: Telstra Complaints
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Further Information. or. Thanks for your patience as we work through this. We believe in the magic of technology. The document is also available in the following languages: If you do not want to receive Telstra telemarketing calls, please call us on 1800 039 059 between 9am and 7pm EST Monday to Friday (excluding public holidays) to opt-out. Telstra. We aim to resolve your issue within 10 business days. If you’d like to lodge a complaint, messaging us in the My Telstra app is the best and quickest way to get a response. Find out more . You can read more about our complaints handling procedure in our complaints handling process document. Contact us if you'd like to lodge a complaint. What happens next? We aim to resolve your issue within 10 business days. Speak to us in your preferred language. This means there will be longer wait times for customers contacting us via phone or online messaging. How easy was it to complete your task on Telstra.com today? tried to call (voice) Telstra but get the machine person - then the machine person cuts me off and forced me to use a chat so i had to one finger tap details of my problem. Sections of this page. If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). Leave us a comment, we're here 24x7! While we strive to deliver world-class service to our customers, we aren’t perfect and understand that at times we get things wrong. Text operator promised to get back to me and did not. Notes. You can read more about our complaints handling procedure in our complaints … We need to make complaints to the Ombudsman,about our complaints etc.. Accessibility Help. If you notice a charge you don't recognise, you can dispute it in the My Telstra app or in Telstra 24x7 My Account. All Telstra messages direct to app and will not provide a human service. How do I lodge a complaint? Due to an increase in global containment measures, Telstra’s contact centre workforce has been reduced.
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