the written consent includes a statement that the customer understands the consequences of the waiver. section 31 of the former waiver provisions applies in relation to the waiver. (ii) minimise the duration of the circumstances. 9 Arrangements about connection periods. 3. (1) If a carriage service provider makes an appointment for a particular time of day, the carriage service provider is taken to have kept the appointment if the provider is present at the site of the appointment not later than 15 minutes after the time of the appointment. This Standard contains performance standards for the purposes of s.115 of the Telecommunications (Consumer Protection and Service Standards) Act 1999, specifies a scale of damages in relation to contraventions of those standards, and provides for customers to waive compliance with those standards. (1) A carriage service provider who is taken to be exempt, on a provisional basis, from complying with a performance standard to the extent described in subsection 21 (1) is not required to comply with section 23 if the carriage service provider: (a) as soon as practicable, but in any event not later than 9 working days after the first day on which the exemption becomes available to the provider under section 21, requests a publisher to publish the notice mentioned in subsection 25 (1); and. 4. former waiver provisions means Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011 as in force immediately before the amendment day. (a) the Commonwealth or a State or Territory; or. (4) A customer is not taken to have made a request mentioned in this section to a carriage service provider until the customer has given to the carriage service provider the information reasonably required by the provider for those purposes. (b) does not affect any right, obligation or liability that arose before the exemption took effect. Note: Subsection 120(7) of the Act provides that a customer is not entitled to waive, in whole or in part, the customer’s protection and rights under Part 5 of the Act in relation to a particular standard telephone service supplied, or proposed to be supplied, by the carriage service provider concerned if the service is supplied, or proposed to be supplied, in fulfilment of the universal service obligation. (c) the information specified in subsection 31(5). Telecommunications (Customer Service Guarantee) Standard 2011. Note 3: A customer may give written consent to a waiver electronically, including as part of an online sign-up process used to enter into an agreement for the supply of a carriage service to the customer. (1) For the purposes of connecting a specified service or rectifying a fault or service difficulty: (a) a customer of a carriage service provider may make an appointment with the carriage service provider; and. Subsection 120(6) of the Act provides that a waiver must not be set out in a standard form of agreement formulated by a carriage service provider for the purposes of section 479 of the. <> (b) the need to move staff or equipment to an area affected by circumstances beyond the control of the provider. Sunset Details. (2) However, if the carriage service provider does not comply with either of sections 23 and 24: (a) section 21 ceases to apply to the provider in relation to the provider’s non‑compliance with the performance standard; and. 1) Administered by: Infrastructure, Transport, Regional Development and Communications.