Service channels: Phone , email, and online chat. We are always here to help. Explore the world worry-free. While I know online deals look great, you would be surprised at what local travel dealers can get for you. I don't understand why a hotel would not guarantee the room you reserved would be available to you? You can also learn more about refunds during this time. Allgemeinen Geschäftsbedingungen. Trip.com Service Guarantee. If the ticket price you paid on Trip.com is higher than the price charged at the entrance, contact us on the same day to receive compensation of twice the value of the difference between the two prices. und weiteren Steuern) zu denselben Konditionen wie bei der NH Hotel Group (gemäß den Buchungsbedingungen) finden, senden Sie uns bitte den entsprechenden Link der Webseite über unseren Online Chat Service zu. Please contact Trip.com immediately if you have any problems. If you cannot use your entrance ticket due to a fault by Trip.com and the issue cannot be solved within 30 minutes of being reported to Trip.com, you can purchase tickets at the attraction for the price charged at the entrance. Wenn der Antrag die Vertragsbedingungen erfüllt und von der NH Hotel Group akzeptiert wird, erhalten Sie eine neue Reservierungsbestätigung mit dem günstigeren Nettopreis (inkl. If you find a better price within 24 hours of making your reservation on our website www.h-hotel.com, send an e-mail to [email protected]. Rate reserved on all.accor.com : EUR 200Rate found on another site : EUR 180Final rate applied by all.accor.com : EUR 135 (EUR 180 - 25%), Become a member of the loyalty program ALL and get a discount in more than 3,000 hotels starting with your first reservation. The results indicate that the type of service guarantee significantly affects the perceived quality and perceived risk of consumers. d. After your booking is updated and a room is available, you do not check in for the updated booking or you are unable to provide authentic and valid proof of check-in, or the guest names, dates, or city on the proof you provide do not match the original booking. What Factors Affect Hotel Customer Satisfaction? This guarantee is subject to any publicized terms and conditions at the time the supporting documentation is submitted If the car you booked is unavailable upon arrival, please contact Trip.com immediately. I love that hotels guarantee not only a room, but a room to your preference. What Are the Different Types of Hotel Amenities. Die Bestpreis-Garantie gilt nicht für Reservierungen, die binnen 48 Stunden vor Anreise vorgenommen wurden. Es können keine Ansprüche von jemand anderem im Auftrag des in der Reservierung aufgeführten Gastes eingereicht werden.